Customer Service Solutions
We know that one size does not fit all - each healthcare facility has its own priorities. From the most basic service agreement to the most comprehensive, RightFit helps every customer find the right fit in proven service solutions.
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Service Lifecycle
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Power Solutions
- Medical power solutions to safeguard operations
- Standard power solutions to protect equipment
- Unique power solutions for Philips equipment
- Specialist advice to select the right power solution
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Philips Service Information
- Dashboard shows status at-a-glance
- Device reporting to spot trends
- Planned maintenance data helps reduce downtime
- Easy access and printing from standard applications
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Lifecycle Solutions
- Lifecycle Solutions help enhance performance
- Upgrades bring you the latest capabilities
- Performance Image Quality Assessment for peak performance
- Power assessment to enable performance
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Customer Care
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Remote services
- Enhanced system uptime and clinical performance through robust tools
- Strong protection to manage costs and enhance operations
- Peak performance with secure connectivity
- Proven expertise – knowledge base driven by years of experience
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Customer Care Solutions Center
- World class resources and expertise provide critical support
- A full service response for timely resolution of issues
- Simulation environment to help expedite answers
- Remote management via a secure connection
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RightFit Service Agreements
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For Imaging Systems
- RightFit Protection for robust security
- RightFit Primary for a flexible advantage
- RightFit Support for a cooperative relationship
- RightFit Value for basic care
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For Ultrasound Machines
- RightFit Protection for equipment security
- RightFit Primary for an array of added value
- RightFit Value for remarkable investment returns
- RightFit Support for an empowered in-house team
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Patient monitoring
- RightFit Protection for software maintenance*
- RightFit Value for comprehensive onsite support
- RightFit Support Parts for enhancing your biomed staff
- RightFit Support Bench for reliable repair service
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RightFit Services – regardless of manufacturer
- A single medical device service solution
- Remote service support
- Qualified field expertise
- In-house team training
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Philips e-Alert
- System uptime
- Reduce unexpected maintenance
- Enhance patient throughput
- Environmentally friendly
* Available for IntelliVue Information Center, IntelliVue Database Servers, IntelliVue Patient Link, IntelliVue Client and Application Server.
